The most interesting part of library school has been learning about all the intersections between law librarianship and human-centered design.
I have been pleasantly surprised to learn that much of librarianship is about customer service, and supporting (or designing!) systems that enable patrons to better search for and discover information. Obviously, this task takes on new dimensions when trying to make the law more accessible.
Margaret Hagan, a good friend and head of the Legal Design Lab at Stanford, created a Law + Design Workbook that may be helpful to those trying to address gaps for service providers. Can’t wait to crack it open (figuratively speaking, of course – it’s accessible online) and see how I can apply these concepts to law librarianship + A2J. Click the photo below to check it out: